Shipping policy

 

PLEASE NOTE: WE DO NOT DISPATCH OUTSIDE THE UNITED KINGDOM AND IRELAND.

 

We do however, deliver to BFPO addresses using Royal Mail. We charge a flat rate postage of £5.99 per order.

 

Orders are sent via Royal Mail using their Royal Mail Tracked 24® service, unless the delivery address is in Northern Ireland or Channel Islands, in which case we use Royal Mail Signed For®.  Royal Mail deliver every working day, from 09:00 to 15:00. 

 

We aim to process and dispatch goods within 1-3 working days. Although, during busier periods in response to sales or the seasonal cycle it may take between up to 7 working days to process your order. 

 

Do ensure the delivery address is correct before confirming the order and contact us immediately if you believe you made a mistake. Should your delivery address be different to your invoice address please provide us with both, as we need an address that matches your payment card in order to process the payment. If you provide us with the incorrect delivery address and your item is delivered to this address, we are not liable should the parcel not be retrieved.  

 

A signature is mandatory. We kindly request our customers provide us with a trusted delivery address where someone will be present to accept the parcel and sign for it. Our deliveries are to the address, not person in particular and therefore Royal Mail drivers will allow whoever answers the door to take receipt of the parcel. 

 

You can request your parcel be left in a safe place when ordering online. However, Royal Mail have the liberty to decide whether the requested place is safe enough. If they decide it is not, they will take the parcel back to their delivery office and leave a calling card. If no one is available to accept the parcel, Royal Mail will also leave a calling card. You will have the option to arrange an alternative appointment to receive your delivery or you can collect it from your local delivery office. Simply contact Royal Mail using the contact details provided on the calling card. 

 

Please be aware that if you ordered multiple items, the products may be sent from multiple locations and could arrive separately so if you believe an order is incomplete please allow a little extra time before contacting us.